DEFINITIONS
“Area Of Operation”– The Kruger to Canyons Biosphere, the Limpopo and Mpumalanga Provinces, and the Republic of South Africa and countries of the Southern African Development Community (SADC) in general.
“Us”/ “We”– Backroads Africa under the laws of the Republic of South Africa and derivative names (hereafter “Backroads Africa”) provides quality information and tailor-made tourist packages for those interested in visiting the Area Of Operation.
“Services”– Backroads Africa has established a website and other resources providing information regarding branded safaris and other facilities and activities in the Area Of Operation; has the expertise in, and facilities to tailor make detailed itinerary packages for clients responding to its website.
“You”/ “Your”/ “I” – you the potential client and your party.
STANDARD BOOKING PROCEDURE
Upon making a booking, You will receive a Booking Form to be completed and returned when You decide to proceed with Your booking. This form serves as a guarantee of payment, and is required in order for Us to proceed with Your reservation. The liability We incur for cancellation fees, on confirming reservations on behalf of You with our suppliers, makes this necessary.
DEPOSIT
We will make a provisional booking immediately, which will be confirmed on receipt of Your deposit. This deposit must reach Us within the indicated time frame on the invoice in order to secure the booking.
CHANGE OF BOOKING FEE
If, after confirming, You wish to amend Your booking in any way, You may do so, subject to paying an amendment fee of R250.00 per amendment. All amendments must be received in writing.
FINAL PAYMENT & DOCUMENTS
Full and final payment is due 6 weeks prior to departure. If payment is not received 6 weeks prior to departure We will automatically release Your reservation. No travel documents will be handed over until such time as full payment has been received by Us from You.
STANDARD CANCELLATION
Cancellation of any booking must be received in writing. At any time a booking is cancelled, We will try everything in our power to receive (partial) refunds on your behalf, but should this not be possible, on cancellation You accept that the following policy may apply:
- If 6 weeks or more notice is given, only the deposit is forfeited.
- Less than six weeks notice: 60% of the total fare.
- Less than four weeks notice: 80% of the total fare.
- Less than two weeks notice: 100% of the total fare.
- For last minute bookings where no deposit has been paid, 100% cancellation fees will apply should these bookings cancel.
- If for any reason whatsoever You fail to appear at the reserved place of accommodation, arrive later or leave earlier, no reimbursement will be considered.
PRICE
The price is valid at the time of quotation but is dependent on currency fluctuations, accommodation and car rental increases. In the unlikely event of there being an unscheduled extension of a booking caused by flight delays, bad weather, strikes or any other matter beyond our control, it is understood that expenses incurred will be for Your account. Until such time as final payment has been received, all prices are subject to change.
LIABILITY, WAIVER AND INDEMNITY
We, together with our employees and affiliates, do not accept any responsibility in the event of Your or Your dependants death, injury or sickness, or in respect of any loss, damage or theft of property which might unfortunately occur during the duration of the tour, or as a consequence thereof. Before you receive the Services contemplated, you will be required to complete an indemnity form in our standard wording, waiving any potential claims you might have against us relating to the above-mentioned occurrences.
INSURANCE
It is strongly recommended that You take out comprehensive travel insurance including full medical cover, as well as cancellation and curtailment cover.
PASSPORTS AND VISAS
The onus is on You to ensure that Your passports are valid for travel and that You and Your guests are in possession of valid visas for all countries being visited, and that all necessary health certificates for these destinations are in order.
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